I am compelled to share my disappointing experience with Marin Automotive due to the service I received for my 2017 Jeep Grand Cherokee. Initially, I approached the shop for what I believed was a straightforward radiator replacement, which was quoted at $900-$1,000. However, the experience that followed was far from straightforward. **Service Miscommunication:** I was verbally assured the radiator would be replaced, but instead, the service escalated into additional, unnecessary checks without my consent, leading to a dramatically increased bill. **Quality and Safety Issues:** My vehicle was left in a partially disassembled state overnight, causing a significant oil and radiator fluid leak that necessitated emergency street repairs. This not only posed a safety risk but also indicated a severe lack of professional care. **Misleading Practices:** When I expressed concern over the escalating situation, I was told the radiator would be replaced for free, only to find out later that the old radiator was simply reinstalled, which was not disclosed initially. This was extremely misleading. **Resulting Costs:** Due to the poor quality of work, I had to tow my vehicle to another shop where I faced an unexpected bill of $3,500 to repair the damages caused by Marin Automotive's service. **Customer Service:** The communication was poor, with significant deviations from what was agreed upon, and the service was far from satisfactory. The lack of transparency and the approach to problem-solving felt more like a shakedown than professional automotive repair. **Conclusion:** I strongly advise potential customers to seek service elsewhere to avoid similar mishaps. This experience has left me with not just a financial burden but also a significant trust issue with Marin Automotive.